Your account

Delete your account

Last updated 16 September 2026

How to delete your account in the SharpPoint app by SharpPoint Corporation, with or without the app, and what happens to your information.

1. Delete it in the app

Open the SharpPoint app and sign in.
Go to Profile → Security & login and tap Delete account, at the bottom of the page.
Read what will happen, then enter your password — and your authenticator code or a recovery code, if you use two-factor sign-in.
Enter the 6-digit code we email you, type DELETE, and confirm.

Deleting covers your personal profile and every business profile under the same sign-in.

2. Delete it without the app

Email support@sharppointcorp.com from the email address you use to sign in, with the subject “Delete my account”. We will reply to confirm it is really you before we do anything — we reply within 30 days, usually much sooner — and then close your account. We never ask for your password.

3. What happens next

Straight away, your account closes: it can’t be used, no one can find or pay you, and you are signed out on every device. We email you the date it will be deleted.
For 30 days, you can change your mind: sign in to the app and choose Restore account. Forgotten your password? Tap Forgot password on the sign-in screen to set a new one, then sign in. The 30 days are our own choice — no law sets them.
After 30 days, your account is deleted. This can’t be undone. You can then use the same email address to open a new account.

4. What we delete

We delete or erase the names and details on your profiles, your contact details and photos, your sign-in details (password, two-factor settings, sessions and devices), your linked wallet numbers and account names, your notifications, and your business’s catalogue, staff lists and saved recipients.

5. What we keep, and for how long

The Central Bank of Liberia sets how long payment providers must keep records. SharpPoint is not yet licensed, but we already follow these rules, so we keep:

Records of your payments and orders — for at least five years from the date of each payment, showing your name and SharpPoint ID as they were at the time. People you paid, or who paid you, keep their own record of those payments.
The identity details we verified — your name, date of birth, gender, county of origin, phone numbers, email addresses, business name and location, SharpPoint IDs, and linked wallet numbers and account names — sealed with encryption, for five years after your account is deleted. We then delete them.

We also keep security and audit records of activity on your account, including IP addresses and devices, for at least five years, to prevent fraud — that period is our own choice. We have not yet set a date after which payment, order and security records are deleted. All of this is used only for legal, regulatory, fraud-prevention and security purposes. The Privacy Policy explains more.

The rules we follow — read them yourself

Legislature of the Republic of Liberia, An Act for the Collection, Processing, Transmission, Storage, Protection, and Use of Personal Information in Liberia

short title: Personal Data Protection and Privacy Act of 2024 · approved 9 March 2026, printed 23 March 2026 (Ministry of Foreign Affairs) · PDF

Section 4(m)(1) (PDF page 8): “"Sensitive personal information" refers to personal information: 1. About an individual's race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;”
Section 11(e) (PDF page 14): “Retained only for as long as necessary for the fulfillment of the purposes for which the data was obtained or for the establishment, exercise, or defense of legal claims, or for legitimate business purposes, or as provided by law;”
Section 12(c) (PDF page 14): “The processing is necessary for compliance with a legal obligation to which the personal information controller is subject;”
Section 13(a) (PDF page 15): “The processing of sensitive personal data and privileged information shall be prohibited, except in the following cases: (a) The data subject has given his or her consent, specific to the purpose prior to the processing,”
Section 16(b)(8) (PDF page 16): “The existence of their rights, i.e., to access, correction, as well as the right to lodge a complaint, first with the Independent Information Commissioner and thereafter seek remedial redress in keeping with the process established under the Freedom of information Act of 2010.”
Section 16(c)(1) (PDF page 17): “Reasonable access to, upon demand, the following: (1) Contents of his or her personal information that were processed;”
Section 16(d) (PDF page 17): “Dispute the inaccuracy or error in the personal information and have the personal information controller correct it immediately and accordingly unless the request is vexatious or otherwise unreasonable.”
Section 16(e) (PDF page 17): “Suspend, withdraw or order the blocking, removal or destruction of his or her personal information from the personal information controller's filing system upon discovery and substantial proof that the personal information is incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes or are no longer necessary for the purposes for which they were collected.”
Section 17 (PDF page 17): “The lawful heirs and assigns of the data subject may invoke the rights of the data subject for, which he or she is an heir or assignee at any time after the death of the data subject or when the data subject is incapacitated or incapable of exercising the rights as enumerated in the immediately preceding section.”
Section 18 (PDF pages 17–18): “The data subject shall have the right, where personal information is processed by electronic means and in a structured and commonly used format, to obtain from the personal information controller a copy of data undergoing processing in an electronic or structured format, which is commonly used and allows for further use by the data subject. The Commissioner may specify the electronic format referred to above, as well as the technical standards, modalities, and procedures for their transfer.”
Section 20(f) (PDF page 19): “The personal information controller shall promptly notify the affected data subjects when sensitive personal information or other information that may, under the circumstances, be used to enable identity fraud are reasonably believed to have been acquired by an unauthorized person, and the personal information controller believes, such unauthorized acquisition is likely to give rise to a real risk of serious harm to any affected data subject.”

Central Bank of Liberia, Regulations Concerning AML/CFT Regulations for Financial Institutions in Liberia

Regulation No. CBL/RSD/002/2017 · Official Gazette, 10 May 2017 · PDF

Section 2.7.1 (PDF page 4): “Financial institutions shall maintain all transaction records for a minimum of 5 years from the date the transaction was executed.”
Section 2.7.2 (PDF page 4): “Financial institutions shall maintain CDD/KYC documents, records, correspondence and files for 5 years from the date of termination of the relationship with the customer.”

Central Bank of Liberia, Mobile Money Regulations

Regulation No. CBL/RSD/003/2014 · Official Gazette, 27 May 2014 · PDF

Section 19 (Settlement of transaction), item (iv) (PDF page 21): “All proof of transactions shall be retained electronically or manually for not less than a period of 5 years.”
Section 28 (Data Protection) (PDF page 25): “The conditions under which Customer information and data will be kept shall be disclosed before the Customer enters into agreement with the Authorized Institution.”

6. Before you start

An account can’t be deleted while a payment or payout is still being processed, an order is still being agreed, one of your businesses has an order paid in the last 14 days that isn’t marked delivered, or one of your businesses still has team members — or for 24 hours after a password reset made without your authenticator code. A paid plan stops when your account is deleted and is not refunded.